Bridging the Gap: Compassionate Communication for Modern Healthcare Teams
In a high-pressure healthcare environment, the "human" side of care is just as critical as clinical expertise. At Ringway Training, we bridge the gap between medical treatment and patient experience. We provide non-clinical, specialist training designed to help healthcare workers interact effectively with a diverse public and manage the emotional toll of the frontline.
Established in 2010, we are a small, agile training partner with over 15 years of experience supporting healthcare teams. We don’t offer medical training; we offer the soft skills and specialist insights that ensure every patient feels understood and every staff member feels supported.
Specialist Support for the Modern Patient Journey
From the GP reception desk to the hospital ward, communication is the foundation of safety. Our training ensures your team meets Equality Act 2010 obligations and provides truly inclusive care.
Key Training Modules for Healthcare Teams:
- Neurodiversity in Healthcare: Improving the hospital and clinic experience for patients with ADHD, Dyslexia, and sensory processing differences.
- Autism Awareness for Patient-Facing Staff: Reducing "healthcare anxiety" by teaching staff how to make reasonable adjustments and communicate clearly with autistic patients.
- Post-Incident Debriefing: Providing staff with the tools to process high-stress events, reducing burnout and secondary trauma in the workplace.
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Emerging Challenge: AI in Patient Communication:
As healthcare adopts AI triage and chatbots, the risk of digital exclusion grows. We help staff navigate the ethics of AI-driven patient interactions, ensuring vulnerable individuals aren't left behind by automation.
Interactive Remote Learning for Busy Healthcare Teams
We know that healthcare staff cannot always leave the site for a full day of training. Our Live Remote Training model is designed for efficiency, delivering high-impact learning directly to your team's devices.
Why Healthcare Providers Choose Ringway:
- Expert-Led Dialogue: Our sessions are live and interactive, allowing staff to discuss real patient scenarios and communication hurdles in real-time.
- Flexible Delivery: We offer "bite-sized" sessions that can be integrated into staff development days or between shift rotations.
- Accredited Certification: Our course contents have been accredited by OCN to assist with compliance for trust-wide audits and quality inspections.
A Trusted Partner Since 2010
Ringway Training is a small and friendly consultancy with a long-standing reputation for quality. We work closely to ensure our content reflects the unique challenges of your specific department or trust.
- 15+ Years of Excellence: A proven track record in the public and private health sectors.
- Personalized Approach: We listen to your team’s specific pain points and adapt our delivery to suit your patient demographic.
- Focus on Wellbeing: We prioritize the mental health of healthcare workers, helping them build resilience in a demanding industry.
Next Steps
Enhance your patient experience and staff resilience today.
Contact our friendly team to discuss how our non-clinical training packages can support your healthcare service
Practice Managers & Ward Leads: If your team needs better support for neurodivergent patients, share this page with your HR or Training Director.
Courses relevant for Health Care Professionals and Support Staff
- Anti-Bullying Training Course
- Appropriate Adult Duties and Responsibilities Training Course (Custody Setting)
- Artificial Intelligence and AI-Enabled Grooming Training Course
- Attachment, Loss and Resilience Training Course
- Attention Deficit Hyperactivity Disorder (ADHD) Training Course
- Belbin Team Roles - Team Building Training Course
- Child Criminal Exploitation (CCE) and County Lines Training Course
- Child Development Theories and Practices Training Course
- Child Exploitation Online Protection (CEOP) and Impact of Artificial Intelligence (AI)
- Child Sexual Exploitation (CSE) and AI-Enabled Child Sexual Abuse Training Course
- Childhood Sexual Abuse: Support & Recovery Training Course
- Children, Young People and Mental Health Training Course
- Contextual Safeguarding and Extra-Familial Harm Training Course
- Data Protection, GDPR and Data Sharing Training Course
- Domestic Violence - The Impact on Children and Young People Training Course
- Food Safety in Children and Young People Services Training Course
- Global Developmental Delay (GDD) and Self-Regulatory Behaviour Training Course
- Harmful Sexual Behaviour Training Course
- Health and Safety in Children and Young People Services Training Course
- Incident Debriefing Facilitator (Post Incident Learning and Support) Training Course
- Lone Working In Social Care Training Course
- Managing Mental Health at Work Training Course
- Mental Health In The Workplace Training Course
- Neurodiversity Training Course
- Positive Behaviour and Support Training Course
- Prader Willi Training Course
- Radicalisation and Extremism Training Course
- Recording and Reporting in Children and Young People Services Training Course
- Recruitment and Selection in Children and Young People's Services Training Course
- Risk Assessing in Children and Young People Services Training Course
- Safe Care and Dealing with Allegations Training Course
- Safeguarding Children and Young People Training Course (Level 3)
- Self Harm in Care Settings Training Course
- Smith-Magenis Syndrome (SMS) Training Course
- Substance Misuse in Children and Young People's Services Training Course (Level 3)
- Supervised Contact Visits Training Course
- Train the Trainer Course (Level 3)
Choose the learning environment that works best for you: our expert-led training is offered in two convenient formats - in person face to face or remotely live online
Flexible start and finish times to suit you. Contact us for available dates.
The majority of our course contents are accredited by the Open College Network (OCN) Credit4Learning as a Level 3 courses.